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Daniel Zamora after he was deported from the U.S. to Mexico in 2011, separated from his boyfriend, his family and his life in the states.Zamora’s first job back in Mexico was at a call center as a bilingual customer support agent serving a U.S. phone company. He said a lot of his coworkers were also returnees, spoke English and had some sort of relationship to the U.S.
“A lot of people miss the U.S. and I think that's one of the reasons why people ended up working at the call center,” said Zamora. “It was a kind of connection to the U.S. and it made you feel like you hadn't lost everything” Zamora’s work day started at 6:45 a.m. He’d enter into a dimly lit warehouse full of desks, with two big towers where the supervisors sat observing everyone’s screens. He’d log onto his computer and start taking calls, trying to average less than three minutes a call to earn a bonus.
“There were mainly complaints about the service, like, ‘I'm at the store and they don't have this phone in blue and I want it in blue,’” Zamora said. “I had this feeling that I had everything taken away from me…and then, when I was at work, I was hearing people complaining about silly things and it was just upsetting.
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