A surge in toxic customers and poor behavior has prompted many restaurants to rethink the adage that the customer is always right
Chris Sirianni typed four words in capital letters, hit print and taped the message to the front door of his restaurant. The printout said simply: “BE KIND OR LEAVE.”
In the weeks since Mr. Sirianni put his sign at the front of the Brewerie at Union Station in Erie, Pa., as well as on Facebook, customers have acted better. While it didn’t eliminate problem customers entirely, it has curbed what had been a mounting display of bad behavior, he says.
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