The computer system failure marks the most noticeable lingering impact of a power outage that impacted Oakland’s 911 system for several hours on Thursday.
A computer system failure has forced call-takers in Oakland’s high-volume 911 dispatch center to resort to jotting down callers’ information using pen and paper, hindering the city’s ability to respond to emergencies, the police union president said Friday.
In a statement Thursday, the city said it had experienced “technical issues,” and as a result, the process for routing 911 calls had been “temporarily slower.” Still, the city stressed that all emergency calls were still being “answered and appropriately dispatched for police, fire and medical services.” The city’s non-emergency lines also were impacted.
On Friday, Oakland Police Department spokesman Paul Chambers deferred all questions about the outage and computer system issues to the city’s communications team, which did not immediately respond to a request for comment from this newspaper. An Oakland Fire Department official could not be reached for comment.
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