APD criticized for slow response times to 911 calls amid staffing shortage

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APD criticized for slow response times to 911 calls amid staffing shortage
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Former deputy chief Robert Gross sent an email to Austin Mayor Kirk Watson saying he had to call 911 five times about a dead person before warranting a response.

In the letter sent to Watson, it says Gross first attempt to contact 911 at 8:50 p.m., he was on hold for a minute and 54 seconds."Not being able to get police, fire, EMS to your house. If your house is on fire, and you call 911, and it takes them 17 minutes to answer the phone to get the fire department to your house, to put your house out. You can lose everything you own. That's that's danger," said Farris.

This is not the first time Austin residents have waited extended periods of time for dispatch to answer. Council member Mackenzie Kelly says she brought this concern to other council members back in October 2022. "One of the issues council identified at the nine on one call center was pay and pay for our call takers has slowly risen to a higher level," said Kelly.

Kelly says the City Council needs to have continued discussions on how they can improve the communications department at APD.that I have read and agree

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