The MBTA wants more people to pay their fares when they ride. The transit system has deployed a new crew of workers on the Green Line to encourage riders to pay.
Stationed by the ticketing kiosks at the MBTA's Ball Square station in Medford on a recent afternoon, two members of the T's new"fare engagement" team were ready intercept riders.
Ricci is part of a new crew of MBTA workers who can be found at stations along the Green Line Extension. They’re part of the transit system's recently established Fare Engagement Department.Fare engagement representatives at the MBTA's Magoun Square station along the Green Line Extension wait for riders to answer questions about fares.
The problem of people riding for free is not new. And it's not unique to the MBTA; transit authorities across the country are grappling with how to curb fare evasion. New York’s Metropolitan Transit Authority estimates it lost $644 million inThe T says it doesn’t have post-pandemic fare evasion data, but the authority
For Green Line conductors, trying to police fare-paying is an added burden — and the new contactless payment system TThe technology makes all-door boarding possible, and should improve efficiency, but makes it tougher to ensure riders actually tap to pay. In fact, the T estimated it would lose at least $25 million dollars more per year unless it could put a team on the ground to make sure people are paying.
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