The meltdown with Southwest Airlines has been unlike anything customers have seen. Many of them are now wondering what their protections are as passengers. Now experts are weighing in with need-to-know information.
“Passengers are entitled to a refund when a flight is canceled for any reason. So, it can be for the weather. But unlike the EU for international travel, passengers in the United States are not entitled to delay compensation.For passengers who arrive at the airport only to find out then and there that they're stuck, they should know airlines have a duty to notify passengers as soon as possible that a flight is canceled or delayed.
Southwest is now under the microscope of The Department of Transportation - which called the airline's rate of cancellations and delays “unacceptable.”“It makes me second guess Southwest or ever checking a bag again,” said Carter. Applebaum says even amid frustration, passengers should do their best to keep a detailed record. When the dust finally settles, he said it could come in handy. Be prepared to file complaints with the airline and the Department of Transportation.
Southwest Airlines is now under the microscope of the DOT and consumer advocacy organizations like FlyersRights. We’ll hear from one of their attorneys tonight at 10. We’re talking about your protections as a passenger.
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