Southwest Airlines has canceled more than 80% of its flight schedule after a massive winter storm, leaving thousands of passengers stranded at airports.
Passengers were left to sleep on the floor at airports and bags piled up at terminals across the country.
The debacle prompted President Joe Biden to weigh in. He said customers could be eligible for compensation from Southwest since the airline was not meeting the US Department of Transportation’s standards. A Southwest Airlines employee helps a family find their luggage from among the hundreds of bags separated from their owners due to the company’s major service interruptions
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