As heat and hot water complaints reach a 14-year high in New York City, supply chain issues around boilers stall repairs and replacements.
Make your contribution now and help Gothamist thrive in 2023.As New Yorkers’ complaints over a lack of heat and hot water this winter reach a 14-year high, supply chain interruptions that have delayed boiler replacements have made fixing broken heating systems a monthslong ordeal.began on Oct. 1, city residents have logged over 100,000 complaints about a lack of heat or hot water in their buildings, according to 311 records.
“We get calls every day – two to three calls a day, at least – of people looking for temporary boilers,” said Frank Mima, general manager of boiler rentals at the Boileroom Group based in Long Island. “The demand is very high, the problem is there's no inventory.” “I start to feel like I really need to schedule my days around when something's working,” Fox said in an interview. “If I have to go to an event and I need to look nice, I need to make sure to find a window when the hot water's on. The second I see it's on, I better stop whatever I'm doing.”
“Almost all the work we do, there’s been supply chain issues in terms of materials,” Thomason said. “Things that were scheduled are not being done, or are happening months after they were slated.” Across the city, thousands of other tenants have been stuck in a similar cold reality in recent years, according to the comptroller’s report.
“Clearly there's an issue there,” Lander said. “We don't have a strategic approach that makes sure we focus enforcement on buildings that have been problems again and again and again.”
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