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People paying parking fines, renewing registrations and conducting millions of other government transactions have been illegally overcharged for eight years. An estimated $144 million in merchant fees were unlawfully charged on 92 million transactions since 2016, the NSW Government admitted on Wednesday. That was despite repeated legal advice advising the surcharges on Service NSW and Revenue NSW transactions were unlawful.
Most charges were small, such as 71 cents extra for a three-year licence renewal. With millions of people interacting with Service NSW and Revenue NSW repeatedly over many years, the average customer is believed to have been overcharged $30. About 80 per cent of surcharges were turned off, while the complex task of addressing the remaining 20 per cent was ongoing. No timeline on when people will be refunded has been set, nor is it clear how the money will be returned.
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