The utility urges residential customers who need relief to make payment arrangements...
New Braunfels Utilities CEO Ian Taylor speaks Aug. 24, 2022, during an electric community forum presented by NBU.will resume late fees and disconnects for its residential customers Jan. 1 after a summer moratorium to lessen the burden of high utility costs.
on late fees and disconnects from March 18, 2020, to July 1, 2020, for customers experiencing financial hardship due to the COVID-19 pandemic. Customers had 30 days to arrange payment plans for past-due balances before the 2020 moratorium ended, according to NBU. Those who made payment arrangements before June 30, 2020, would have late fees forgiven “until the account return to good standing,” the statement read.
“That’s really what these few months are designed to do is just really encourage the customers who are in that particular state to really take action so they can maintain their services,” Krause said.
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