The North County woman bought a refundable plane ticket, but after the flight was changed, her money never landed
A San Diego grandmother says a few months ago she flew in from New York with tons of great memories, but she also returned to lots of frustration after a plane ticket refund somehow vanished. She told us that recently with a smile, but recalled that’s not how she felt months ago.“It was a birthday trip in New York City with my girlfriend,” DePuy said.Depuy said she bought her ticket well in advance and paid extra to make it refundable.
Depuy received a receipt from the airline company indicating her $700 was refunded to her Citibank credit card, then booked her flight from San Diego to New York on another airline. DePuy told NBC 7 she had a great time with her friend in the Big Apple but when she returned, she said, she noticed the refund never made it to her credit card. So she contacted Citibank, she said, with her refund receipt ready to back her claim.
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