MultiChoice says the latest hours-long crash of its DStv Now streaming service was the result of a systems upgrade that failed when it was made live.
on M-Net and soccer on SuperSport couldn't do so, getting a black screen saying"Error 500 - There is a problem with the page you requested".It was eventually fixed later on Thursday night after several hours but after MultiChoice's non-service outraged many M-Net and sports viewers who complained not just about the technical breakdown and bad customer experience but also the lack of DStv customer communication.
Richard Boorman, MultiChoice Connected Video head of communications responded to a media enquiry on Friday afternoon and told Channel24 that"we're currently busy with a full post-mortem to determine the exact cause, but broadly the cause was a systems update which we'd tested ahead of deployment without any issues arising, but unfortunately in the live environment it failed".
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