A leaked text from a Metro District Manager reveals a deceptive scheme to boost accessory sales. Reps are instructed to convince customers paying their bills that they're receiving a coupon for accessories. They then impersonate the customer on the phone with Metro customer service, claiming they're switching providers for a free month. Customer service issues a credit to retain them, which is then strictly used for accessories or adding a new line. Redditors condemn the plan as illegal and fraudulent.
pre-paid unit. The text is titled"Easy hack for Accessories Sales when taking bill payments" and explains a shady technique that Metro reps working under this DM can use to get customers to purchase accessories when in the store only to pay their bill.
While this sounds bad enough, the text then says that this credit given to the customer should be used"strictly for accessories or adding a new line to their account." The reps are told to post a picture of the receipt to the group. Following an example of how this scheme would work with a Metro customer in real life, the District Manager writes that the customer pays the amount he came into the store to pay, but leaves with a new accessory.
Remember, with this plan, the rep is supposed to tell the customer that he is giving him a coupon to purchase accessories. By doing this, the customer isn't suspicious when he walks out of the store with a free accessory. The comments from Redditors were pretty much in line with what you would expect with one posting that this plan is illegal and another stating that the DM wants his reps to commit fraud."How are these people not in jail?" asks another.
Metro Accessories Sales Customer Service Fraud Telecommunications
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