Meta's Oversight Board finds cross-check puts 'business concerns' ahead of human rights
The Oversight Board’s policy advisory opinion, or PAO, on the program is the most detailed to look to date at Meta’s evolving cross-check rules. The board writes at length about two separate cross-check processes: Early Response Secondary Review , which is reserved for certain high-profile users determined by Meta, and General Secondary Review , a newer system that uses an algorithm to automatically flag some types of posts from across its platform for additional review.
“The company ultimately disclosed that the only consequence was content removal, and that the normal penalty would have been account disabling ... Meta later announced it signed an economic deal with Neymar for him to ‘stream games exclusively on Facebook Gaming and share video content to his more than 166 million Instagram fans.’"
Unsurprisingly, the board had numerous recommendations for Meta on how to improve cross-check. The board says Meta should use “specialized teams independent from political or economic influence, including from Meta’s public policy teams,” to determine which accounts get cross-check protections. It also suggests that there should be a “transparent strike system” to revoke cross-check status from accounts that abuse the company's rules.
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