Meta has long given preferential treatment to VIP Facebook and Instagram users under its “cross check” program and misled the public, its oversight board said
has long given unfair deference to VIP users of its Facebook and Instagram services under a program called “cross check” and has misled the public about the program, the company’s oversight board concluded in a report issued Tuesday.
“Cross check is currently neither designed nor implemented in a manner that meets Meta’s human rights responsibilities and company values,” the report said. “Despite significant public concern about the program, Meta has not effectively addressed problematic components of its system.” In total, more than five million accounts received some level of enforcement protections and because of understaffing, allegations of misconduct by those accounts were routinely never reviewed, the Journal reported.
“There’s no news here, despite how much the WSJ wants to make it seem like there is,” the company’s vice president of integrity wrote on Twitter at the time. “We were sort of operating in the dark without having a clear idea of who was in the program and who wasn’t,” he said, noting that Meta acknowledged there were 5 million accounts. “I personally felt they could have gone further.”
“Meta has repeatedly told the board and the public that the same set of policies apply to all users. Such statements and the public-facing content policies are misleading,” the report states.
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