The Malaysian Aviation Commission (MAVCOM) is aiming to complete its consultation paper on the proposed amendments to the Malaysian Aviation
Consumer Protection Code by this June. The enhanced protection code will see increased consumer protection in the case of unprecedented circumstances and, most excitingly, will force carriers to provide proper refunds.
MAVCOM Chief Operating Officer Raja Azmi Raja Nazuddin said that while the consultation paper was published , it needed to undergo a robust process involving stakeholders such as airlines. He explained that the commission is hoping to have a follow-up consultation with them this month.Before it can be an actual policy, the MACPC 3.0 need to be submitted to the Ministry of Transportation for it to be gazetted as updated regulations for the aviation industry. Azmi pointed out that MAVCOM is targeting to have MACPC 3.0 gazetted by June 2023.
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