Mavcom orders airlines to improve flight disruption management
Mavcom wants all airlines to immediately improve flight disruption management in anticipation of the increased flight capacity and passenger traffic during the Chinese New Year festive season. – The Malaysian Insight file pic, January 10, 2023.
Mavcom in a statement today also reminded airlines of their obligations to consumers under the Malaysian Aviation Consumer Protection Code 2016 and urged them to resolve the issues experienced by passengers following the recent flight disruptions. “As such, the new directive is aimed at addressing concerns regarding management and handling of flight delays and cancellations, especially during important festive holidays when air travel is expected to increase,” the statement said.
“This obligation is to ensure better passenger communication and that airlines provide the necessary care and requirements as per the MACPC,” the statement added.
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