Airports, banking and healthcare were all hit when a Crowdstrike update triggered huge Microsoft outages.
The boss of the cybersecurity firm responsible for worldwide IT outages admits it could be "some time" before all systems are back up and running
However, consumer group Which? says customers will not be entitled to any additional financial compensation for delays because these are extraordinary circumstances. But he adds if you find your pharmacist or GP looking "more stressed" than normal "just bear with them".There's no doubting the severe impact of the IT disruption on GP practices in England and Northern Ireland.
The worry for hospitals in the days ahead is that more patients frustrated with GP problems will start arriving at A&E for help.Crowdstrike's chief executive George Kurtz said the company's customers "remain fully protected" despite the ongoing IT outage. That would potentially explain why the software wasn’t as rigorously checked in the same way a major update would have been. And how it sailed through to all computers without being blocked.
Tech expert Dan Ives, from Wedbush Securities, says: "Crowdstrike has a strong brand and global marketing presence which will need to go into next gear over the coming weeks and months to curtail some damage from this." In the UK, trains, payment in shops, pharmacies and GP surgeries have been hit – supermarket Morrisons says its earlier problems have been fixedthat some companies and services are beginning to get back up and running. We're currently looking into the state of play in key areas and will bring you more on that when we have it.
The practices are unable to access patient records, generate routine prescriptions or see the results of laboratory tests.
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