South Ribble Borough Council building. Pic: South Ribble Council A man was left stressed after receiving a large council tax bill without explanation which
Revealed: The cost of Preston Guild Hall standing empty and the path to re-openingA man was left stressed after receiving a large council tax bill without explanation which he felt he needed to pay immediately.
The correct course of action would have been to contact the man before sending the invoice to alert him to the issue and to offer a payment plan. That action was taken by the council after the fact.The man was able to repay the money but made a complaint to the Local Government Ombudsman in relation to the stress caused by the demand for a large amount of money.
The LGO upheld the complaint but recommended against a request to write off the council tax bill on the basis that he was living in the property and using council services. The authority has however offered to reimburse the sum and allow him to repay in instalments but this was rejected by the man. A spokesperson for the council said: “We accepted the error quickly, sought to remedy the issue with the council tax payer immediately and took steps to prevent this issue arising again. Whilst the Ombudsman did uphold the complaint, they found the actions taken by us had resolved any injustice and recommended no further action.”Sign up below to receive Blog Preston's email newsletter. It wings its way into inboxes every Sunday and Wednesday rounding up our top stories and more.
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