The DOT is looking to secure more assistance for travelers facing tremendous delays and cancellations.
This would help passengers see which airlines plan to offer vouchers.Airlines for America — a trade group that represents United, American, Delta and Southwest — told Axios in an emailed statement that the DOT's request would "raise the cost of travel for everyone" and it "goes beyond the scope and intent of the dashboard by proposing punitive measures rather than offering improvements to transparency that would benefit the consumer.
" The DOT "does not acknowledge the significant progress that the industry has made" or "the impacts of weather and air traffic control staffing in ensuring seamless operations," Airlines for America said in a statement. Still, the A4A said it wants to work with the government "to improve operational reliability and the customer experience."told Axios that the dashboard will give travelers "greater transparency and better customer service plans that guarantee them more services." "We’ll continue to have the traveling public’s back and work to increase transparency so Americans know exactly what the airlines are providing when they have a cancellation or delay," the spokesperson told Axios.
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