LETTER | Not all 15,000 registered tourist guides are solely dependent on guiding for income but those affected are in dire straits.
| Everyone knows what a tourist guide is but no one I met could describe correctly the basic job of a tourist guide, including hundreds of licensed tourist guides and thousands of tourism personnel that I have trained over the past decades.
Some would say to ensure safety and security, comfort and convenience, introduce and describe places of interest, be friendly and diplomatic to tourists, promote Malaysia or be our country’s ambassador.In Malaysia, the basic job of a tourist guide is to provide transfers and tours using a tour bus or van. Unless exempted, all tour buses and vans with passengers on board must have a tourist guide.
Contrary to popular belief, tourist guides do not choose where tourists are taken. When handling foreign tourists, they must adhere to the itinerary set by both overseas outbound and local inbound tour operators. Apart from earning tourist guide fees at around RM200 per day and much more for those licensed for European languages, the other income streams are tips from generous tourists and shopping commissions, which are illegal under the regulation.
Tourist guides can also contribute by working in offices of companies handling inbound and domestic tours, particularly in product development. Many existing companies are run by very experienced but jaded personnel. Although the majority of over 15,000 registered tourist guides are not solely dependent on guiding for income, those affected are in dire straits.
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