“Child maintenance payments for month-end have already been processed and will therefore not be affected by the current system outage,” said Mahlangu.
“This has led to all information systems being encrypted and unavailable to both internal employees as well as members of the public. As a result, all electronic services provided by the department are affected, including the issuing of letters of authority, bail services, e-mail and the departmental website.
“The department would want to assure all affected parties that our IT teams are working tirelessly to restore services as soon as is practically possible. The department said it had activated its business continuity plan and had put contingency measures in place to ensure that the IT system challenges do not affect court operations around the country.“The office of the chief master is using a manual process to provide bereaved families with the necessary documentation that they need to bury their loved ones,” said Mahlangu.
“The department’s IT experts are working together with state agencies to investigate and resolve the problem. So far no indication of data compromise has been detected.
“The SAPS will investigate all elements of possible criminality. In addition, the department of justice and constitutional development's forensic team and banking partners are conducting an internal investigation.”
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