It is hard for lawmakers to summon enthusiasm for the IRS. Who enjoys paying taxes?
Save time by listening to our audio articles as you multitaskentered this tax season with a backlog of 24m returns, 20 times worse than normal, as it struggled to recover from pandemic disruptions. Good luck to anyone wanting help by phone: just one in nine callers reached an agent last year, according to Ms Collins. Now in the midst of a hiring drive, thethinks it can clear the backlog by the end of 2022. But it will be up to two years late in processing many returns.
By the agency’s own count, Americans spend about 13 hours doing their taxes on average—mostly condensed into one frantic spring weekend. In fact this is an improvement: in 2010 the estimate was 18 hours. Increased use of software such as TurboTax, made by Intuit, has sped up the filing process. More could be done: theprovides a free-software option for poorer Americans but does a bad job advertising it .
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