SAN ANTONIO - Bank fraud is an unfortunate fact of life these days. The increase in scams isn't limited to any one bank or region. It's become a global problem.
by SBG San Antonio Staff ReportsBank fraud is an unfortunate fact of life these days. Here at home, after our report focusing on a victim of bank fraud at USAA aired in February, more members have come forward.
Few things can bring a grown man to tears... for Roberto Rangel, losing thousands dollars from his retirement savings to bank fraud is apparently one of them.This military vet's problems with USAA began back in December when he noticed unauthorized transfers both in and out of his accounts. Unlike Roberto, she says she didn't realize money was transferred out of her checking account until one week after her money was gone. She says she wasn't notified by the fraud department.Even though Cruzita says she had nothing to do with the fraudulent transfers, she feels USAA didn't believe her.After months of fighting for a refund, she got nowhere with USAA. Instead she says they asked her to pay back the negative balance of $1,500 after $10,000 was taken from her account.
"They failed in their responsibility to take care of service members and their families," said Tiffany Tienda.It has over 2,500 members posting about their misfortune and disappointment with an institution that exclusively provides financial services to military members and their families yet one they say didn't protect them.After we got involved, Cruzita's case was reopened and re-investigated. The end result, USAA refunded her $8,500 dollars. Problem solved.
USAA says they'll never contact you and ask for these details. Nor will the company won’t ask you to download software, delete your USAA app or forward your calls to another number.
Bank Fraud Roberto Rangel Cruzita Barron Fraud Victims Stolen Funds Refund Financial Protection
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