If you call 911 in Oakland, chances are you will be on hold for about a minute before being able to describe your emergency to a live dispatcher. State data shows Oakland’s average emergency answering time is the second worst in California.
Despite what happened to Chor and the civil grand jury’s report, Oakland’s 911 answering time has only gotten worse. Far worse, according to state data obtained and analyzed by NBC Bay Area’s Investigative Unit.Oakland Police Department, 54.09 secondsOakland’s 911 phone system was recently replaced, according to a new Alameda County Grand Jury report released June 23.
When asked about the recent grand jury report, Oakland Mayor Sheng Thao declined an interview and her team sent a statement saying, in part, “Long wait times for 911 callers are clearly unacceptable, and the administration will be tackling this inherited issue with urgency…Mayor Sheng Thao has directed that 911 call-taker vacancies be given top-tier priority in the City’s hiring blitz efforts that are already underway.”Alan Liang owns an Oakland auto shop and uses a nearby tow yard.
According to National Emergency Number Association President Charles Cullen, if you call 911 and hear a fast, busy signal that means all the 911 “trunk lines” at your local emergency communication center are occupied. Each PSAP has a set number of trunks that come into the center depending on size and call volume. Your call won’t go through unless one of those lines opens up.
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