Promoted | How conversation and speech analytics can achieve enterprise-wide benefits CallMiner
Let’s take a look at the importance and impact of conversation analytics software across all areas of the enterprise.One of the primary benefits of conversation and speech analytics technology is its ability to uncover the root cause of customer concerns or issues, which results in a host of positive outcomes: improved customer satisfaction and increased sales being just two. In fact, according to, one in three customers would walk away from a brand they love after just one bad experience.
When you can understand what’s happening in each customer interaction, you can more effectively identify issues, gaps and areas for improvement – from agent performance to better products or services. The result is improved performance across all departments within the organisation as well as enhanced customer experience overall.
With conversation analytics technology in place, supervisors receive immediate performance feedback that can help them determine where agents excel and where they may need additional coaching. Having this data in hand allows managers to implement training programmes to hone best practices and improve sales effectiveness overall.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Mystery Chinese spacecraft returns to Earth after 276 days - TechCentralAn experimental Chinese spacecraft returned to Earth on Monday after staying in orbit for 276 days.
Read more »
Bitcoin falls as Binance suspends withdrawals - TechCentralThe world's largest crypto exchange temporarily paused withdrawals of bitcoin for the second time in less than 12 hours.
Read more »
Emia Distribution and SwitchEasy bring MagSafe accessories to SA - TechCentralEmia Distribution has partnered with SwitchEasy to bring the latter's Apple accessories to the South African market.
Read more »
A successful AI strategy starts with the right use cases - TechCentralPromoted | Becoming an AI-driven organisation means fully digitising business processes, writes FNB's Mark Nasila.
Read more »
Sasria won't pay claims if Eskom grid collapses - TechCentralSasria, has told clients it won’t pay claims for damage related to a collapse of the national electricity grid, a report said.
Read more »
Apple seeks to revive its Books app - with Korean comics - TechCentralApple is betting on Korean web comics to give a jolt of life to its Books app.
Read more »