Gwyn John took action after hearing that he was 32nd in the call queue to his former GP.
Gwyn John said he was only able to book same day appointments at his old surgery, which meant calling between 8am to 9am or filling in an online formWhen Gwyn John heard he was 32nd in the call queue for his GP, it was the end of a relationship that began in 1945.
The survey found 80% of GPs feared their high workload meant they were unable to provide quality care to patients."I'd been with that GP surgery 77 years and 10 months," said Mr John, who lives in Llantwit Major, Vale of Glamorgan. His former GP surgery, Llantwit Major & Coastal Vale Medical Practice, said his wait time was "not typical", with the number of calls it received fluctuating day to day.
Dr Gareth Oelmann, Chair of BMA Cyrmu Wales's GP Committee, said the situation would get worse unless the Welsh government could commit to a "rescue package"."We have heard from GPs who have been unable to recruit permanent staff for years on end, examples of extreme burnout causing hospitalisation and a rising number of surgeries having to close their doors as they struggle with bills and staffing expenses, leaving thousands of patients having to be treated elsewhere.
Ms Jones said she believed one way to help GP practices cope with the volume of calls would be to make alternative options easier to find."There's a lot of other services that are offered to patients that they don't all know about," she said.
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