A Pixel 9 Pro user reports a camera bar separation after three months of careful use, despite the phone being in a protective case. Google's response, citing the 90-day threshold, raises concerns about their customer support practices and warranty fulfillment.
Although Google 's Pixel 9 series might not have achieved the sales figures to dethrone established tech giants, it has set new internal sales records, a noteworthy accomplishment. However, the company's handling of customer dissatisfaction, particularly concerning hardware defect s, has raised concerns. A recent case involving a Pixel 9 Pro user highlights this issue.
The user reported that the phone's camera bar started separating from the device after just three months of ownership, despite being kept in a protective case and handled with care. When they reached out to Google support, they were reportedly informed that the company couldn't assist them because the phone was over 90 days old. This response is perplexing, considering Google's standard return policy allows for product returns within 15 days of purchase. Furthermore, Pixel phones come with a one-year warranty, guaranteeing repair or replacement in case of manufacturing defects. Given the user's claim of not mishandling the phone, Google support should have guided them through the warranty service process instead of dismissing their concern.Beyond the immediate inconvenience of the dislodged camera bar, the issue could potentially compromise the phone's water resistance, leading to further complications down the line. The user mentioned experiencing fogging lenses and the camera bar detachment without any apparent cause. In a previous incident involving a similar issue, Google treated the affected unit as a return and provided a replacement free of charge. This inconsistency in handling customer issues raises questions about Google's commitment to providing a satisfactory user experience
Google Pixel 9 Pro Camera Bar Hardware Defect Warranty Customer Support Technology
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