The Federal Trade Commission (FTC) is sending refunds to over 148,000 Fashion Nova customers due to the retailer's alleged practice of suppressing negative product reviews. The FTC accused Fashion Nova of blocking reviews with ratings lower than four stars, marking the agency's first case involving such concealment of customer feedback. Fashion Nova agreed to a settlement prohibiting this practice and compensating affected consumers.
Some customers who bought products from the fast fashion retailer Fashion Nova could be getting a refund over its "deceptive review practices," according to the Federal Trade Commission.The FTC said it is sending a total of nearly $2.4 million to affected consumers as part of a settlement. Here’s what to know:The FTC accused Fashion Nova of allegedly blocking negative reviews of its products from being posted on its website.
28 announcement, the FTC said Fashion Nova agreed to a settlement order that prohibits the company from suppressing customer reviews of its products currently being sold, "with the exception of reviews that contain obscene, sexually explicit, racist, or unlawful content and reviews that are unrelated to the product or customer services like shipping or returns." It added that Fashion Nova "was also required to pay money to compensate affected consumers.
FASHION NOVA FTC REFUND REVIEW PRACTICES CONSUMER PROTECTION
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