They were stopped from boarding the plane
A family of nine was refused to board their flight for their “holiday of a lifetime” following a mix-up with their surnames.
Read more: Met Office 'danger to life' weather warning for freezing Yorkshire as arctic blast batters UK The 56-year-old from Norfolk claims they were unable to speak to the group booking department at Trip.com - where they bought the tickets - because it was closed. According to Julia Lo Bue-Said, CEO of independent travel agents Advantage Travel Partnership, it's the responsibility of 'whoever books to key in the information correctly'.
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