Family in tears and '£10k out of pocket' after being stopped from boarding Manchester flight
A family of nine were left in tears and '£10,000 out of pocket' after being refused to board the flight for their 'holiday of a lifetime'. Tina Cribb says her family was stopped from boarding the Aer Lingus flight from Manchester Airport to Orlando because of a mix-up with their surnames.
READ MORE: Sister's heartbreaking final words as she was choked to death by her brother at caravan park It was at this point that they discovered that their first names were mixed up with their surnames, meaning they didn't match their passports. Tina, who praised the Aer Lingus staff at the airport for keeping check-in open as long as possible and being kind, said the family spent hours frantically trying to correct the problem.
"Most people would just see the same names and not even notice it," Julia continued. "It's a bit like a spelling mistake, but your passport and ticket have to match. If there is a mistake it's down to the airline's discretion.
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