The Competition Commission has referred Meta Platforms for prosecution for abusing its market dominance in South Africa.
South Africa’s Competition Commission says that Meta Platforms, formerly Facebook, tried to unfairly block local startups GovChat and #LetsTalk from using its WhatsApp Business API.
According to GovChat, Facebook wanted to kick them off WhatsApp to deal directly with the South African government by offering similar services. Facebook argued that GovChat repeatedly refused to comply with its terms of service and refused its offers of help to become compliant. “The Act prohibits a dominant firm from abusing its dominance by engaging in exclusionary conduct geared at preventing competitors or potential competitors from entering into, participating, and expanding in a market,” the Commission stated.
It also found that the terms and conditions governing access to the WhatsApp Business API are designed to shield Facebook from potential competition.
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