The opposition Democratic Alliance has called for changes to be made at Home Affairs offices across the country – including the full adoption of the planned appointment system and changes to queues.
The DA said it has been ‘inundated’ with complaints from residents in Gauteng, KwaZulu-Natal, and North West, stating that Home Affairs offices in their areas continue to have ‘unbearably long queues’.“Bribery operations have allegedly become rife at the gates of these Home Affairs offices, where members of the community allegedly pay a bribe and leave their IDs to be prioritised in the queue. This causes queue delays and members of the community spending days at Home Affairs offices.
The DA wants the announced appointment system to be formally introduced and for separate queues to be designated for each service and help address long queues at the various Home Affairs offices.In February, the Department of Home Affairs announced it was piloting a new e-booking system which it says will drastically reduce long queues and wait times at its offices.
The booking system, which is currently only being trialled in select high-volume offices, has been integrated with the national population register to allow clients to use their ID numbers to book a slot. This will prevent agents illegally operating in home affairs offices from blocking slots to sell them on.
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