There is currently a six-week ban on forcibly installing prepayment meters
Energy firms have been ordered to give customers compensation over prepayment meter fittings that were wrongly installed in their homes.
READ MORE: Inquest to open into death of Nicola Bulley after tragic discovery in search for missing mum "That’s why we have set out further details on the two investigations, one into British Gas for potential breaches that have been alleged indicating that something went very badly wrong at British Gas and the other into PPMs across all suppliers to assess whether this is an isolated case. The rules and regulations are clear that installing forced PPMs should only be done as a last resort and only where it is safe and practicable to do so.
"We are taking this issue extremely seriously and customers should feel reassured that where the rules have been broken, Ofgem will act." "This takes many months where there are multiple efforts to engage with a customer and the majority of the time, we can find a solution such as access to our support funds or payment plans – we’ve helped over 650,000 customers with their energy bills in the past year."
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