Energy firms told to pay out over wrong meter fittings

Energy firms told to pay compensation over wrong meters

Energy firms should start compensating customers whose homes were wrongfully fitted with a prepayment meter, without waiting for the results of a major review, the regulator has said.

Ofgem is now outlining the terms of its review into the rules, regulations and guidance surrounding prepayment meters. "If companies know they inappropriately installed a prepayment meter, then they should fix it now," he told BBC Radio 4's Today programme.

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