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Embedded Support Engineers are a critical interface to customers of the Digital Mine business – they are essential to customers achieving the safety and productivity outcomes needed. You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions.
You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements. This includes CAS and DGS as well as other products that are added or developed in the future.Configure the system as appropriate to operate according to agreed customer requirementsWork with services team to ensure successful deployment of new systems Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirementsPerform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as required Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritizationCoding exposure to C, C++, Python, Java, HTML or similarAbility to read and interpret electrical wiring diagramsAble to manage and prioritise simultaneous demands in accordance with agreed key performance objectivesCustomer service focused, with a strong work ethic and ability to work unsupervisedCommitment to working safely and ensuring compliance with relevant policies, procedures and legislationExperience in an engineering, IT, communications / networking technology, or other technical positionIndustry experience in a mining environment or with mobile fleet equipmentFlexible work hours to accommodate varying time zonesOn call availability
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