Elon Musk drew attention to an unusual federal operation: an underground limestone mine in Pennsylvania where the government processes retirement applications entirely by hand. Musk called the system a 'time warp' and urged for modernization during a speech from the Oval Office.
Elon Musk made headlines Tuesday for calling attention to an unusual federal operation—an underground limestone mine where the government processes retirement applications entirely by hand.Speaking from the Oval Office, Musk referenced the Office of Personnel Management's Retirement Operations Center in Boyers, Pennsylvania, where federal employees sort, file, and process retirement claims manually, using paper records stored in manila envelopes and cardboard boxes.
As of 2025, applications are still processed on paper, and OPM continues to face processing backlogs, staffing shortages, and outdated workflows.Despite its inefficiencies, the Boyers facility remains a critical hub for federal retirement applications.
GOVERNMENT AUTOMATION MODERNIZATION RETIREMENT EFFICENCY
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