As the Houston water department replaces remote read sensors on every water meter in the city, customers will have access to a new portal where they can see how much water they are using hour by hour.
– As Houston water customers struggle with exorbitant bills leaving them drained, many of you don’t know that you can get real time information about how much water you’re using.
When you log into your online account, on the home screen, under “Usage summary” on the right hand side, it will say “Usage alert service” if you have a new sensor. A HPW representative told me that you will not be able to access the portal until you have had the sensor installed for a complete billing cycle.
You can also see exactly how much water you’ve used each day and even each hour of the day. This information can be very helpful if you are getting unexplained high water bills. You could just go to the portal to see what days and times of each day it shows you are using the most water. Does it make sense? What were you doing on those days at those times?The answer to this question has changed since we started our “Drained” investigation in November 2022.
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