The Department of Tourism launched its first Tourism Assistance Call Center for tourist recommendations and assistance needs.
The program, which is available through various channels such as landline, mobile, and online platforms 24/7, was launched as the DOT sought ways to elevate and improve tourism services in the country.
Tourist information can be accessed through the call center including local tourist spots and accreditation guidance on DOT-accredited services. Call center agents are also trained in complaint resolution and emergency assistance, Frasco said.
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