The DOT cited widespread flight disruptions and customer service failures in which Delta did not uphold commitments to its passengers, it said.
The U.S. Department of Transportation 's Office of Aviation Consumer Protection is investigating Delta Air Lines over chaos sparked by last week's global IT outage, according to a statement.
"Our department will leverage the full extent of our investigative and enforcement power to ensure the rights of Delta's passengers are upheld," Transportation Secretary Pete Buttigieg said.Delta canceled 32% of its flights on Friday and 36% on Saturday, and executives have warned the challenges would persist into this week — during the busy summer travel season.
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