Here's why organizations have to redesign and digitize their workflows, with employees at the core. paid servicenow
“When I say digital transformation, I mean digitally connecting with customers, providing a better digital experience for employees, and using digital workflows to drive productivity and efficiency,” says John Donahoe, CEO, ServiceNow.
“This means businesses can dedicate their scarce resources, talent and capital to innovating for their customers—and not dealing with the complexity of running a global enterprise.” And yet, with this renewed focus on customer experience—heightened and enhanced by advanced technologies—organizations can make the mistake of overlooking the employee experience. According to Donahoe,“You can’t deliver a great customer experience, unless you have great employees. And in this day and age, you can’t attract and retain the best employees, unless you provide the best employee experience.”Today’s employees are also sophisticated consumers who expect high-quality, high-tech, customer-centric services and experiences. And creating a sophisticated digital environment where employees feel valued and motivated requires a company-wide effort. CIOs can’t simplify, streamline and automate in isolation. Individual members of the C-suite, including the CEO and CHRO, must collaborate if they want to create the experiences we’re used to having at home and deliver them flawlessly to their employees.The workplaces of tomorrow will be mobile-centric, consumer-like and employee-focused. Real-time insights will continue to accelerate human potential and decision-making. Intelligent technology that predicts where things are going, working alongside integrated, digital workflows, will help businesses stand out from the crowd. And consumer-grade mobile experiences at work, the kind we’re used to at home, will soon become the norm. So, too, will supercharged productivity and efficiency. “When I am trying to drive digital transformation, what I look for is something that can drive speed, intelligence and great experiences,”says Chris Bedi, CIO, ServiceNow. “And ideally these areSuccessful digital transformation is hard work. Organizations have to re-design and digitize their workflows, with employees at the core, and mindsets have to shift across boardrooms and borders. But it will lead not only to greater efficiency and profitability, but to increased happiness, engagement and retention of staff. It’s a continuous journey and an ongoing strategic necessity; but it’s worth the ride.
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