A diner's decision to withhold a tip after a server and hostess engrossed themselves in their phones during a 25-minute wait to order food has sparked debate online.
A diner has been praised online for refusing to leave a tip on their $200 check after experiencing exceptionally poor service. The incident occurred during a 'celebratory dinner' at a restaurant with only 8-10 other customers present. After the server initially took their drink order, they seemingly vanished, prompting the diner to approach the hostess after 15 minutes. Upon their return, they discovered both the server and hostess engrossed in their phones.
The diner politely inquired if they were ready to order, startling the server and hostess into hiding their phones. The server finally took the order, and the meal proceeded without further issues. However, the diner, having waited 25 minutes to place their order and not receiving their drinks until after ordering food, decided not to tip. They felt the server's negligence during their extended phone break warranted a no-tip policy.This decision has garnered widespread support online, with many agreeing that tipping should be a reward for good service, which was certainly lacking in this instance. Some commenters, including former servers, emphasized that while genuine busyness can excuse delays, blatant disregard for duties like phone-scrolling warrants a lack of gratuity. Others suggested the diner report the incident to management, advocating for accountability and improved service standards within the restaurant
Tipping Server Restaurant Customer Service Online Debate
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