DFA says some of its consular offices will return to ‘new normal’ on May 4

The Department of Foreign Affairs announces that its consular offices will roll out new policies aimed at preventing transmission of coronavirus disease starting next week

“We seek the understanding of the public as we shift to a 'new normal' process so that we can minimize potential health hazards for applicants and our personnel alike while ensuring the prompt and efficient delivery of consular services to the public,” Assistant Secretary for Consular Affairs Neil Frank Ferrer said in a statement.

That includes practicing physical distancing, limiting the number of people inside the offices, taking people’s body temperatures and wearing of face masks.“Everyone availing of consular services, including passport issuance or renewal coursed through the Courtesy Lane and the Diplomatic and Official Passports Section, will now need to schedule an appointment via e-mail,” it said.

These ‘new normal’ processes will also be observed in other consular offices once the government lifts the enhanced community quarantine in their areas and they are allowed to resume operations. Consular offices in Butuan, Dumaguete, General Santos, Tacloban, and Clarin, meanwhile, did not suspend operations.

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