Bad news for passengers: Delta Air Lines canceled hundreds more flights early Tuesday morning, as the problems caused by last week’s global tech outage continued into a fifth day.
ATLANTA — Worse news: Delta’s meltdown will probably extend through the end of the week.
The DOT said it has received a “high volume of consumer complaints” about Delta’s actions since Friday. The department said if can penalize an airline for “an unfair and deceptive practice” if it finds finds that an airline provided inadequate customer assistance when flights are canceled or travel plans significantly changed.
“So we’re optimistic we’ll get it done,” Samant said in the video message along with CEO Ed Bastian. “There will be some things as Ed said, that we will do today, tomorrow to get to a better place by the end of the week.” He said the IT staff is working “feverishly” and “around the clock” to fix the problem.The problems left tens of thousands of frustrated Delta customers stranded and unable to return home. Many of them booked other flights that were subsequently canceled as well.
The only other option is to be re-routed to other airports, which they believe will have the same problem, and they still don’t have their luggage. A person familiar with the airline’s operations allowed CNN to see screenshots of the prompts. Delta declined to comment on the questions it was asking crews.
After a similar service meltdown at Southwest Airlines during the year-end holiday travel period in 2022, the airline canceled nearly 17,000 flights, or about half of its schedule, stranding more than 2 million passengers over an 10-day period. That cost it nearly $1.2 billion between the fourth quarter of that year and the first two months of 2023. In additional to customer compensation, the airline faced additional labor costs and lost revenue that continued into February.
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