The Chicago Transit Authority (CTA) has suspended its use of X, formerly known as Twitter, to send real-time service updates and alerts to passengers. The decision was made due to policy changes on the platform that led to inaccurate and delayed information being conveyed to riders. The CTA will continue to maintain an X account for updates on its long-term capital improvement program.
The CTA will no longer use X, the social media platform formerly known as Twitter , to send service updates and alerts to passengers.
In an announcement in recent days, the CTA said that it had decided to suspend its usage of the accounts because of policy changes at X that left “riders at risk of being misinformed” about service disruptions.“The CTA suspended the use of its CTA and CTAAlert accounts on Twitter because recent changes to the platform put riders at risk of being misinformed about real-time service updates,” the agency said in a statement.
CTA officials told NBC Chicago alerts were showing up out of sequence on the platform, leading to out-of-date information being conveyed to passengers. The agency also said that posts with links were not showing up in the feeds of riders.The agency will maintain an X account sending updates on its long-term capital improvement program on the Red and Purple lines, according to officials.
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