The Contact Center ng Bayan (CCB) of the Civil Service Commission (CSC) posted 99.81 resolution rate on feedback received from public.
The Contact Center ng Bayan of the Civil Service Commission posted 99.81 resolution rate on feedback received from public.
The CCB is mandated to provide the public with information and assistance on government services and procedures through text messaging service, email, website, hotline, and the CSC Facebook Page. From January to November 2022, the CSC Facebook Page emerged as the most preferred channel with 40.31% or 50,936 feedback received via the channel. Next is email sent viawith 42.13% or 53,245 transactions, followed by SMS sent to 0908-8816565 with 21,267 or 16.83%.
The CSC chief cited the most responsive agencies in 2022 in terms of acting on all feedback received. These include the Home Development Mutual Fund , Department of Social Welfare and Development , Government Service Insurance System, Bureau of Internal Revenue , Philippine National Police, Overseas Workers Welfare Administration, Social Security System , Philippine Postal Corporation, Department of Health , and the Department of Foreign Affairs .
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