The Civil Service Commission (CSC) has released the list of top 10 agencies with the most number of public complaints it has received through its Contact Center ng Bayan (CCB) facility.
THE Civil Service Commission has released the list of top 10 agencies with the most number of public complaints it has received through its Contact Center ng Bayan facility.
The list includes the Department of Education, Land Transportation Office, Department of Health , Social Security System , Bureau of Internal Revenue , Department of Foreign Affairs , Land Registration Authority, Home Development Mutual Fund , Department of Social Welfare and Development , and the Philippine Statistics Authority.Of these, 92.06 percent or 1,299 of the cases were already resolved.
The most common complaints against government agencies this year were still on slow process, discourtesy, poor service/ facility, failure to act on request, and unattended hotline numbers.CSC Chairperson Karlo B. Nograles urged government agencies to promptly address the concerns raised by their clients.
“CSC is calling on different government agencies to implement and intensify their feedback mechanism and address the complaints of our citizens. Every year, this will be our gift to them—fast and quality public service,” Nograles said in Filipino in a statement. He also reminded them to consistently implement Republic Act. No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act.
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