No-shows are a scourge of the hospitality industry, but proprietors are fighting back.
Mrs Watson says the booking method had an "extremely beneficial effect" at their previous restaurant, The Castle and Crown at Orford, where they were for 18 years.
It is not just entire tables failing to turn up that has an impact, she says. When people do not let the restaurant know that one of their party is no longer coming, that has a knock-on effect. "We get a few, but on the whole we get a much better turnout of customers for their tables," he says. He says it has helped to guarantee tables for customers "as we expected demand to exceed availability with the reduction in tables due to social distancing requirements".'If there is a penalty, it focuses people's minds'For restaurateur Brendan Padfield, taking people's card details upon booking has proved beneficial.
"It's a problem for the third-largest employment sector in the United Kingdom. Bookings make jobs, it's as simple as that," he says.Mr Padfield from The Unruly Pig says by taking card details it has "kept us in business and has kept the 35 people I employ in jobs"
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