Stranded in Melbourne tweet not 'accurately presented', says AirAsia X. NazFarid
In responding to a claim on Twitter that a couple was forced to withdraw their ASB savings to accommodate a 4-day delay by AirAsia, the airline has issued a statement to address the matter.
The Twitter user said they had to cover a few days worth of expenses, as they were supposed to have left Melbourne on 2 January at 7.40am, but their flight was delayed to 6 January. They eventually flew back at 3am on 6 January. “All affected guests were automatically moved to the next available flights based on flight capacity and availability and were also provided with immediate Service Recovery Options to minimise any impact.
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