Complex tech leads to more problematic cars as latest J.D. Power Initial Quality Study reveals. JDPower IQS CarGuidePH
With more and more tech crammed into new vehicles, they’re increasingly becoming problematic in terms of quality. That is the findings of the 2023 J.D. Power Initial Quality Study or IQS.new cars are facing a wide range of quality problems
. From persistent problems carrying over from years past to an increase in new types of problems, today’s new vehicles are more complex—offering new and exciting technology—but not always satisfying owners.2023 IQS reveals a rise of 12PP100 more than in 2022the continuing decline in quality can be attributed to multiple factors
such as greater usage and penetration of technology; continued integration of known problematic audio systems into other new models; to mundane stuff like poor sounding horns and cupholders that don’t serve their purpose.U.S. Initial Quality Study is based on responses from 93,380 purchasers and lessees of new 2023 model-year vehicles who were surveyed early in the ownership period
. The study is based on a 223-question battery organized into nine vehicle categories: infotainment; features, controls and displays; exterior; driving assistance; interior; powertrain; seats; driving experience; and climate. The study is designed to provide manufacturers with information to facilitate the identification of problems and to drive product improvement. The study was fielded from February through May 2023..
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